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Taiwan: A Model Technology Island  
 

Computers and Telecommunications: Taiwan's Advantages
 As a trade-oriented country, Taiwan is in an ideal geographic location. It is at the front door of East Asia, it sits on major shipping routes and air traffic channels and sees a good deal of international traffic crossing the island. Taiwan is also known for its R&D and high-tech professionals. These are the keys to success in the Asia Pacific region, especially in China with which Taiwan shares the same culture and language. Apart from its famous computer industry, Taiwan also has high mobile and broadband penetration. It has been a top choice for major international firms to test and market their latest technology and products, as it helps them to step into Southeast Asia where technology is not so advanced as in Taiwan.

Broadband Competitiveness
 According to MIC-III statistics, the Internet production value in Taiwan's wired region totalled 272 million US dollars in the fourth quarter of 2003, up 18.6 percent from the previous quarter. During the same period, SOHO routers production value grew 35.8 percent, while hub/switch and wired LAN cards grew 4.2 percent and 5.7 percent respectively. The production value of wired LAN in Taiwan totalled 1.032 billion US dollars in 2003.

 In addition to the booming broadband industry, Taiwan's international Internet connection bandwidth and its broadband subscribers are also growing. According to "Taiwan Internet Connection Bandwidth Survey", the bandwidth used for international Internet connection in Taiwan reached 44,923 Mbps in the last quarter of 2003, up 20,119 Mbps or 81 percent from the pervious quarter. Compared with the same quarter a year ago, the bandwidth jumped 30,133 Mbps to mark an annual 204 percent growth.


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 Currently Taiwan has Internet connection with 15 countries/areas. The following is a list of
Taiwan's top 10 Internet connection countries.

Table 4: Taiwan's Top 10 Internet Connection Countries
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 According to an ACI-FIND survey, there were 3.62 million dial-up connection subscribers in the first quarter of 2004, down 360,000 or nine percent from the previous quarter. Dial-up connections have declined because of the popularity of broadband and this trend is expected to continue.

 In the same period, there were 3.08 million broadband subscribers, up six percent from the previous quarter. There were 2.7 million subscribers of xDSL, the most popular broadband technology in Taiwan, and 380,000 cable modem subscribers. Although xDSL installation slowed marginally by about five percent this year, the overall bandwidth has increased because of competition among providers who have upgraded xDSL bandwidth without extra fees to keep their existing customers.
 The market share of 512K broadband, which used to be the mainstream, dropped to 59 percent from 66 percent while 1.5M or higher bandwidth broadband rose to 38 percent from 30 percent. The narrowing of the two bandwidths shows that the public's broadband demand is increasing. We can expect steady growth in Taiwan's broadband quality due to competition among local operators and the government's determination to break up the monopoly.
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Graphic 5: xDSL Download Speeds in Taiwan
 Of all Internet activities, web surfing and E-mail are the most popular. A survey conducted by ACI-FIND showed that people who used the Internet at home in the past month, 80 percent surfed the web, 77 percent used E-mail, 55 percent read news and 51 percent sent and downloaded files.
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Wireless / Mobile Competitiveness
 Taiwan is a major designer and producer of mobile phones. MIC -III statistics show Taiwan produced a record 14.03 million mobile phones in the fourth quarter of 2003, a jump of 26.9 percent from the same period a year ago. This accounted for 9.4 percent of global mobile phone production.

 In the same period, the value of Taiwan's mobile phone production, including that commissioned by major mobile phone companies and OEM, reached 1.1 billion US dollars, a huge 42.4 percent above the 780 million US dollars a year ago.

 In addition to substantial mobile phone production, the number of Taiwan's mobile phone subscribers also grew significantly. Taiwan now has the world's highest mobile penetration of 110 percent, with 25.09 million subscribers by the end of 2003, more than its 23 million population.

 For Taiwan's wireless Internet users, 67 percent used mobile phones, followed by notebook computers and PDAs, at 25 percent and 15 percent respectively. As for Internet access technology, GPRS accounted for 29 percent, WLAN and WAP both at 26 percent and PHS at 15 percent. Compared with 2002, GPRS and WLAN grew 13 percent and eight percent respectively.

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illustrator  By the year of 2003, there are at least 2.79 million WAP and GPRS subscribers. Although it was a 26.7 percent growth from a year ago, only 11.1 percent of mobile phone subscribers used WAP and GPRS. In view of the massive mobile phone ownership in Taiwan, WAP and GPRS still have great market potential.

 In 2003, Taiwan joined Japan, South Korea, Hong Kong, Finland and Greece in a Worldwide Mobile Internet Survey (WMIS) to analyze the global mobile industry. Mobile Internet services in this survey included SMS (Short Message Service), E-mail, MMS (Multimedia Message Service), picture and ring tone download, news, weather and stock market information. In Taiwan alone the survey sample was 6,705.

 It showed 38 percent of Taiwan's Internet users are using mobile Internet services. Some 20 percent have used the services but are not currently using them. About 25 percent have never used mobile Internet services but are planning to use them. Among current mobile Internet services consumers, more than half of them (52 percent) spend less than 10 minutes every day on mobile Internet services and 47 percent spend less than 100 Taiwan dollars on mobile Internet services. Although around 40 percent of Taiwan's Internet users are also mobile Internet users, Internet users are not spending a lot of time or money on mobile services. There are currently only a few heavy users of mobile Internet services.

 Mobile Internet services include mobile communications services, mobile commerce, mobile content and entertainment services. Among users of mobile Internet services, 94.6 percent use mobile communications services, 46.6 percent use mobile commerce while 83.5 percent use mobile content and entertainment services.

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point-g2.gif SMS and E-mail are the most favored services in mobile communications, with 75.3 percent of users using SMS and 19.8 percent E-mail. Most who have mobile Internet use SMS or E-mail on a daily basis.

point-g2.gif As for mobile commerce, those who have used mobile phones to order goods, 20.8 percent frequently use the service to buy train or airplane tickets, 13.9 percent of them buy consumer electronics, 9.8 percent buy audio-video products, 9.4 percent buy movie or concert tickets. A total of 9.3 percent use mobile Internet for financial, banking, insurance and other related services.

point-g2.gif Among those who have used mobile content and entertainment services, 43.2 percent of them frequently use their mobiles for downloads, including cartoon characters or ring tones. About 16.8 percent use their mobiles to read about news and sports, 12.3 percent get stock information or conduct trading through their mobile phones and 11 percent use them for mobile games.
 
 For public WLAN (PWLAN), statistics from Directorate General of Telecommunications (DGT) showed that there were 7,115 PWLAN subscribers at the end of 2003 and the number is expected to rise with the help from the government's wireless policy. So far the Xinyi District is fully equipped with wireless Internet. illustrator
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Good Infrastructure and High M-Readiness Will Stimulate Production

 Taiwan has been a trendsetter in Chinese language markets in popular music, publications, digital games, movies and the media. Therefore, Taiwan is the ideal place to test whether a business model in Chinese language can succeed in Chinese communities around the world. It takes some time to boost public awareness and adoption of telecommunications in Taiwan although it has long been a key information product exporter. It seems to be the same case in the mobile telecommunications industry. For example, the WLAN industry only received public attention in the last year or two, but Taiwan was already the world's top WLAN hardware exporter in 2003, accounting for 80 percent of the global production. Its production value was as high as 21.6 billion NT dollars.

 The WMIS survey shows a high level of acceptance regarding broadband and mobile Internet in Taiwan, but it also shows that applications remain a weakness for Taiwan.What is most needed for this new technology is software and content. Most digital products and services are successful because they connect to people's daily lives. Taiwan's broadband and wireless Internet applications will be able to grab markets in Taiwan, China, Hong Kong, Singapore, as well as Chinese communities in Southeast Asia, if the applications are content-rich. In conclusion, the general public's awareness about information technology, and mobile information technology in particular has reached a high level due to the government drive to boost awareness. The general public, with amazing consuming power for electronics, are willing to learn and able to assess new technology. At the same time the whole Asia Pacific region is also showing good potential in the mobile telecommunications industry. Naturally, any infrastructure and commercial applications elsewhere, such as in Japan and South Korea, will prompt consumers in Taiwan to push for better domestic services. Recently Taiwanese Internet users took to the streets to protest against high broadband connection fees, showing the high level of information and communications technology (ICT) dependency among general households in Taiwan. Looking at current government policy and industry analysis, it is expected that digital content will be Taiwan's next star industry. The government will develop the digital content industry which is expected to show annual growth of around 20 percent. Production in this area is expected to reach 220 billion Taiwan dollars in 2004, a 40 percent jump from 153.7 billion in 2002, and to leap to 370 billion in 2006. According to the latest global E-readiness ranking by the Economist Intelligence Unit (EUI), Taiwan was in the upper league in software content, Internet services and digital video/audio applications. Taiwan ranks third in Asia's readiness for digital learning.With all this in mind, the government plans to gather resources from universities, research institutes and the industry to set up a "Digital Content Institute" by 2008 which will cultivate and train professionals for the digital content industry.

 In short, this new industry is highly recommended for investors who are interested in stepping into the Taiwan promising market.



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home Editorial Report Special Issue: Mobile Taiwan, Money Taiwan Major Developments in Taiwan's Mobile Telecommunications chinese version E-mail:mit@ms.iii.org.tw